Shipping policy

# Shipping Policy


**Albert Cross**
Last updated: 8 August 2026


## Where We Ship


We currently ship to the United Kingdom, the European Union and the United States. If your country isn't available at checkout, we're not yet able to ship there.

 

## Shipping Costs

- **UK, EU and US orders over £50:** Free shipping
- **UK, EU and US orders under £50:** Calculated at checkout based on destination, weight and delivery speed

## Processing Time


Orders are typically processed within 1–3 business days of being placed. During busy periods (sales, holidays) processing may take slightly longer. You'll receive a confirmation email once your order has been placed, and a separate shipping confirmation once it's on its way.


## Estimated Delivery Times


Once dispatched, estimated delivery times are:


- **UK:** 4–8 business days
- **EU:** 7–14 business days
- **US:** 7–16 business days


These are estimates, not guarantees. Delivery times can vary depending on the item, your location, and factors outside our control such as customs processing or carrier delays. If your order contains multiple items, they may occasionally arrive in separate parcels and at slightly different times, as items can ship from different fulfilment locations.


## Tracking Your Order


Once your order ships, you'll receive an email with a tracking link. You can also check the status of your order anytime on our [Track Your Order](/pages/track-your-order) page.


## Customs, Duties and Taxes (EU & US Orders)


For orders shipped outside the UK, your order may be subject to import duties, customs fees or local taxes charged by your country once it arrives. These charges are determined by your local customs authority and are your responsibility as the recipient — they are not included in your order total or shipping cost. We're unable to predict what these charges may be, as they vary by country.


## Delivery Address


Please double-check your shipping address at checkout. We're not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided at the time of purchase. If you notice an error shortly after ordering, contact us straight away at reecewm04@gmail.com and we'll do our best to update it before your order ships.


## Lost or Delayed Parcels


If your order hasn't arrived within the estimated delivery window, please check your tracking link first, then contact us at reecewm04@gmail.com with your order number so we can look into it with the carrier on your behalf.


## Damaged, Incorrect or Missing Items


If your order arrives damaged, incorrect, or with items missing, please contact us at reecewm04@gmail.com within 48 hours of delivery with your order number and photos where relevant, and we'll sort it out at no cost to you.


## Contact Us


Questions about shipping? Get in touch:


Albert Cross
14 Queensway, Sleaford, England, NG34 9ET, United Kingdom
Email: reecewm04@gmail.com


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*This policy is provided as a general template and is not a substitute for legal advice. Delivery estimates should be reviewed and adjusted to match your actual fulfilment and courier arrangements before publishing this policy live.*