Frequently Asked Questions
Ordering
How do I place an order?
Add items to your cart and follow the secure checkout. You'll receive an order confirmation email immediately after.
Can I change or cancel my order?
Contact us within 12 hours of ordering and we'll do our best to update or cancel it before it ships.
Shipping
How long does shipping take?
UK orders arrive in 3–7 business days, EU in 5–10, and US in 6–12. Full details on our Shipping Information page.
How do I track my order?
You'll receive a tracking link by email once your order ships. See our Track Your Order page for more.
Returns & Exchanges
What's your returns policy?
We accept returns within 30 days of delivery for unworn items in original condition. See our full Refund Policy for details.
Do you offer exchanges?
Yes — contact us with your order number and the size/item you'd like instead, and we'll sort it out.
Sizing
How do I know what size to order?
Check our Size Guide for detailed measurements across clothing and footwear.
Payment
What payment methods do you accept?
We accept all major credit/debit cards and other secure checkout options shown at checkout.
Is my payment information secure?
Yes. All payments are processed through Shopify's secure, encrypted checkout — we never see or store your card details.
Still have a question? Get in touch.